Program Manager, Student Support and Outreach

*Please submit a cover letter with your application*

Salary Range:                 $62,500-64,500 . Compensation for this position is based on relevant education and experience and will be set within the listed salary range. 

REPORTS TO:                     Director of Operations and Engagement

SCHEDULE:                         Full-time, 12 months/year, 40 hours/week, hybrid, may include some weekends during the summer session. Schedule may vary according to departmental and Academy needs.

CLASSIFICATION:                Staff

Position Purpose

This position plays a key role in maintaining the strategic vision of Exeter Summer by providing daily program management of multiple projects and their interdependencies throughout the program life cycle. The focus of this position is maintaining the CRM system (Slate Technolutions), marketing and outreach for the programs, and student support throughout the student experience.

Job Responsibilities

• Managing institution-wide processes such as student onboarding, college fairs, counseling workshops, and informational programming.
• Maintaining and updating official publications, documentation, social media platforms, and communications.
• Developing and maintaining formal documentation for key operational processes.
• Coordinating institutional events, communications, and inventories that support strategic enrollment and student engagement goals.
• The role serves as the primary administrator and functional lead for the institution’s CRM system (Slate Technolutions), which is a mission-critical enterprise platform supporting admissions, enrollment, and student lifecycle operations. Responsibilities include:
  • Designing, implementing, maintaining, and enhancing CRM architecture, workflows, portals, forms, automation, and integrations.
  • Developing complex reports, queries, imports, audits, and data governance processes to ensure system integrity and institutional compliance.
  • Acting as the designated Slate Captain, independently evaluating new platform features, making recommendations to leadership, and leading implementation and staff training.
• Determining system configurations and process improvements that directly impact admissions operations, student onboarding, and enrollment management.
• Developing quality control standards and auditing methodologies to ensure accuracy of student records and reporting.
• Making recommendations to leadership regarding system enhancements, workflows, and operational efficiencies.
• Coordinating cross-departmental processes across multiple systems without close supervision.
• Responsible for assisting applicants, parents, faculty, and other constituencies with questions and inquiries received by telephone, email or in person in a professional, timely, and accurate manner.
• With the Student Activities office, help to organize student activities and academic-based trips including investigating and recommending new venues.
• Managing institution-wide processes such as student onboarding, college fairs, counseling workshops, and informational programming.
• Maintaining and updating official publications, documentation, social media platforms, and communications.
• Developing and maintaining formal documentation for key operational processes.
• Coordinating institutional events, communications, and inventories that support strategic enrollment and student engagement goals.
• Assist with other projects as needed.
• Keep abreast of policies and procedures regarding admissions and other campus programs and maintain an understanding of campus life and the academic environment.
• Develop and maintain documentation on key processes.

Knowledge, Skills and Competencies

• Technical background and willingness to learn other applications as needed.

• Proficient in MS Office (including TEAMS), Customer Relationship Management (CRM) system (Slate preferred), Student Information System (SIS) (Blackbaud preferred) and Adobe Creative Suite.

• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Demonstrated leadership and project management skills with an interest in problem-solving and streamlining processes.
• Strong interpersonal skills with the ability to develop and maintain collegial
• Excellent verbal and written communication skills along with strong proofreading skills
• Attention to detail, excellent strategic thinking, sound judgment, and analytical and problem-solving skills with a strong customer focus.
• Ability to work independently, have a high degree of organizational skills with the ability to be flexible and multi-task with accuracy, and handle multiple priorities/deadlines simultaneously with attention to detail in a moderate to high pressure environment.
• Demonstrate a high level of energy and flexibility with the ability to multi-task for efficiency and shift priorities to meet deadlines.
• Requires strict adherence to confidentiality
• The ability and willingness to travel by car, air, train, or bus domestically or internationally as

Direct/Indirect Reports

None.

Position Requirements

Education

• College Degree required.

Experience

• 3+ years’ CRM (Slate preferred) experience required.
• 2+ years’ related marketing experience required.
• Prior customer service skills preferred.
• Experience in an institutional or campus setting
• Experience working with adolescents in an educational setting is preferred.

Additional Requirements

1. Successfully complete a criminal background check (reviewed every 5 years).
2. Clean Driving record (reviewed annually).