Opportunity

Are you a proactive problem-solver with strong attention to detail? We are looking for a Home Warranty Claims Coordinator to join our team. In this role, you will support the claims process by coordinating between homeowners, builders, and internal teams to ensure claims are handled efficiently and professionally. If you enjoy working in a fast-paced environment and providing excellent customer service, we would love to hear from you!

What you will be doing

• Receive and review warranty claims submitted by homeowners, ensuring all necessary information is provided to allow for claim review
• Send introduction emails to homeowners and builders advising who the assigned adjuster is and providing contact information.
• Communicate with homeowners, builders and vendors to gather additional information or clarify claim details as needed.
• Monitor active claim files and proactively follow up on outstanding documentation, inspections and repair updates to ensure claims continue progressing through the review process
• Provide excellent customer service by addressing inquiries and concerns from homeowners in a timely and professional manner.
• Schedule inspections or site visits with third party vendors as directed by the adjuster and coordinate availability with homeowners and builders.
• Follow up with homeowners, builders and vendors regarding outstanding information, repair timelines and claim updates.
• Maintain detailed file notes and timelines to ensure all claim activities, communications and updates are properly documented.
• Support the claims team by identifying missing information, delays or potential issues within claim files and bringing them to the attention of the assigned adjuster.
• Assist adjusters by uploading documentation, photos, reports and correspondence to claim files and ensuring files remain organized and up to date.
• Help maintain claim timelines and track outstanding items to support the progression of claims.
• Provide administrative coverage of Home Warranty Coordinator tasks during peer absences.
• Ensure compliance with company policies, procedures and regulatory requirements.
• Complete assigned tasks with a high level of accuracy, attention to detail, and quality.

What you bring to the team

• High School diploma or equivalent.
• Previous administrative experience is required; experience in insurance, warranty programs, or claims handling is considered an asset.
• Familiarity with insurance policies, terminology, and claims procedures is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills for interacting with homeowners, builders, and team members.
• A customer-centric approach with the ability to address inquiries and concerns professionally and empathetically.
• Proficient computer skills, including experience with MS Office Suite.
• High attention to detail and the ability to work effectively in a fast-paced, team-oriented environment.

How you will succeed

Success in this role during the first year will come from quickly learning internal processes, maintaining strong organization, and prioritizing customer service. By communicating effectively with homeowners, builders, and internal teams, you will help ensure claims are managed efficiently and resolved in a timely manner. A proactive approach, attention to detail, and a commitment to continuous improvement will help you become a trusted and effective member of the Home Warranty team.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Hybrid work options available
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.