Dealer Commissions Administrator

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Dealer Commissions team is responsible for the accurate receipt, processing and reconciliation of Insurance remittances from dealerships nationwide. This role supports the end-to-end remittance and commission process, including payment validation, deposit preparation and account balancing. This includes identifying and resolving short payments and overpayments, coordinating required adjustments, and maintaining accurate records to support month-end and quarter-end financial reporting. The role also involves regular communication with dealerships and internal teams to resolve discrepancies, support proper remittance practices, and ensure compliance with internal financial controls and reporting requirements.

The hours for this role are 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Friday. 

Essential Responsibilities:

• Manage accounts receivable of dealership remittances or invoice payments, including the daily receipt and verification of deposit payments received via cheque, PAD and EFT.
• Prepare and process daily bank deposits, including cheque scanning and electronic submissions to our CIBC account, ensuring accuracy and adherence to internal controls.
• Process intercompany deposits and coordinate corrections when payments are received for the incorrect department or entity.
• Balance remittances daily to determine if invoices or refunds of over payments are required.
• Create invoices and adjustment documents to be sent to dealerships for short payments & over payments.
• Prepare dealership commission payments, ensuring all required back up documentation is accurate and complete.
• Perform account balancing and reconciliations to support month-end, quarter-end, and audit reporting requirements.
• Communicate with dealers by phone or email regarding remittances, invoices, payments, and account discrepancies.
• Follow up with dealerships when remittances are incomplete or incorrect (Eg: cheque received without backup or backup received without a cheque) to ensure timely resolution.
• Ensure all remittances, deposits, reconciliations, and adjustments are completed accurately and within established month-end and quarter-end timelines to support timely financial close.
• Provide guidance and education to dealerships on proper remittance procedures and payment requirements, and coordinate training opportunities with field staff as needed.
• Understand dealer participation by province, product and book of business in order to accurately and confidently respond to inquiries from dealers and Account Managers.
• Other duties as required.

Qualifications:

• Minimum Grade 12/high school diploma is required.
• An Accounting Diploma or related education is an asset.
• Experience with basic accounting functions, including reconciliations and commission processing, is preferred.
• Previous administrative experience within the banking and/or insurance industry is considered an asset.
• Proven customer service experience, including front-line interaction via telephone and/or email, is required; previous call centre experience is considered an asset
• Strong organizational skills with the ability to retain information and manage data accurately are required.
• Experience working with AS400 systems is considered an asset.
• Keyboarding speed of 50+ words per minute with a high level of data entry accuracy is required.
• Intermediate skill with Microsoft Office (Word/Excel) is required/an asset.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.