Customer Support Engineer [POOLING]

Navagis is a Google Cloud Premier Partner based in the US with offices in San Francisco, Japan,  Singapore, and the Philippines. Navagis is a Location Intelligence company that empowers organizations to leverage geospatial information to efficiently run their multiple operations via web and mobile applications.  Navagis software solutions are built using Google Maps and Google Cloud technologies and open systems to integrate various information sources into a map-driven common operating picture for the entire enterprise.   

To expand our APAC operations, we are in need of a Customer Support Engineer to join our fast-growing team in Ho Chi Minh, Vietnam.

If you are an independent problem solver, have a strong drive to excel, and are looking for an opportunity to grow fast and to make a big impact, this is the right place for you.  

Your Role:

• Support sales growth by providing technical expertise to current and potential customers.

• Research and identify solutions to software and hardware issues through deep root cause analysis.

• Implement corrective resolutions directly in the database or application layer.

• Diagnose problems quickly by asking customers targeted, strategic questions.

• Resolve technical issues by walking clients through specific actions via phone, email, or chat.

• Provide prompt and professional feedback to customers to maintain strong, long-term relationships.

• Generate system and infrastructure assessment reports to help customers optimize their environments.

• Lead technical initiatives such as system updates, roll-outs, and software deployments.

• Maintain organized logs of all issues using our in-house ticketing and customer service software.

• Prioritize and manage multiple open issues simultaneously in a fast-paced environment.

About You:

• Bachelor’s or Master’s degree in Computer Science and/or other related courses.

• At least 3 years of experience as a Software Support Engineer or in a similar technical, client-facing role.

• Business-level English proficiency are required.

• Ability to read, understand, and debug Javascript, Java, Python, and Ruby.

• Proficiency in SQL for reading and constructing queries.

• Experience analyzing logs, stack traces, and technical documentation.

• Independent problem solver capable of helping establish our new Vietnam office.

Why Join Us

• Highly flexible and Long Term environment. Our Executive Team is mostly comprised of Ex-Googlers. We work hard and have fun while doing it! We have an active international community. We also offer comprehensive benefits in all the countries we operate in.

• Our employees develop and support high-end solutions. Every day, we push technical boundaries to advance the field of Location Intelligence. We believe mapping is essential to the world and we are extremely dedicated when it comes to quality and performance.

• Learn from the BEST and make a difference. Our team is composed of some of the best engineers in the world. As a young dynamic company, the work you do will make a big difference. At Navagis, you will be surrounded by top talent who have years of experience in mapping and cloud infrastructure, deep learning, and more.