
· Develop and implement a comprehensive aftersales business development strategy aligned with corporate objectives.
· Identify, evaluate, and launch new revenue streams including service contracts, fleet maintenance programs, extended warranties, accessories, and value-added services.
· Drive top line and bottom-line performance across parts sales, workshop services, and aftersales solutions.
· Identify new business opportunities within retail, corporate, fleet, government, and institutional segments.
· Lead acquisition of high-value corporate and fleet service contracts.
· Expand aftersales market coverage through new service locations, mobile service solutions, and channel partnerships.
· Build and manage long-term relationships with fleet operators, insurers, OEMs, logistics firms, and third-party service providers.
· Negotiate and close commercial agreements, SLAs, and pricing frameworks.
· Ensure partner performance aligns with service quality, profitability, and brand standards.
· Work closely with operations teams to enhance service quality, turnaround time, and customer satisfaction.
· Design and implement customer loyalty programs, service campaigns, and retention initiatives.
· Monitor customer feedback and lead corrective action plans.
· Define and track key performance metrics for aftersales growth, profitability, and customer retention.
· Prepare monthly, quarterly, and annual performance reports for executive management.
· Use market intelligence and data analytics to guide pricing, promotions, and strategic decisions.
· Build, coach, and lead the business development and commercial teams.
· Collaborate with Aftersales Operations, Finance, Supply Chain, Marketing, and HR to deliver integrated solutions.
· Ensure compliance with OEM requirements, company policies, and regulatory standards.
· Approved Aftersales Business Development Strategy and annual growth roadmap.
· Signed corporate and fleet service contracts with measurable revenue impact.
· Increased parts, service, and accessories revenue year-on-year.
· Established strategic partnerships with insurers, OEMs, and fleet operators.
· Improved customer retention and repeat service rates .
· Periodic executive dashboards and performance reports .
· Well-structured and performance-driven business development team .
· Aftersales revenue growth: ⥠20–30% YoY
· Aftersales gross margin: ⥠35–45%
· Parts sales growth: ⥠25% YoY
· Service revenue contribution to total revenue: ⥠60%
· Number of new corporate/fleet contracts signed: 10–20 annually
· Value of new contracts secured: ₦10 billion per annum (as approved)
· New partnership agreements executed: 5–8 annually
· Customer retention rate: ⥠70–80%
· Repeat service rate: ⥠65%
· Customer satisfaction index (CSI): ⥠85%
· Average service turnaround time improvement: ⥠15% reduction
· BD team performance achievement: ⥠90% target attainment
· Compliance with OEM and internal audit standards: 100%