POSITION SUMMARY
Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world’s leading animal healthcare company, ZICC drives transformative advancements by applying technology to solve complex business challenges. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging exceptional talent in India.
At ZICC, you will be part of a dynamic team collaborating with global stakeholders while embodying the spirit of One Zoetis. You will help build scalable and innovative CRM solutions that support our global
commercial and operational teams.
As a CRM Senior Developer, you will lead one of our agile CRM teams responsible for building and enhancing Salesforce-based solutions that support business-critical processes. You will work closely with the CRM Architect during the design, estimation, and implementation of features and functionality on the Salesforce platform. You will also be responsible for guiding the development team, ensuring adherence to development standards, and delivering high-quality scalable solutions that improve the global Salesforce ecosystem. This role requires extensive hands-on Salesforce development experience along with the ability to lead agile teams in a DevOps-driven delivery model.
POSITION RESPONSIBILITIES
Responsibility
Lead and mentor a team of Salesforce developers in delivering high-quality CRM solutions following agile delivery practices
Design, develop, and enhance Salesforce applications using Apex, Lightning Web Components, and other Salesforce technologies
Collaborate with CRM Architects, Product Owners, and business stakeholders to define scalable technical solutions
Ensure adherence to development standards, code quality, security practices, and platform best practices
Participate in agile ceremonies including sprint planning, estimation, backlog grooming, and retrospectives
Percent of Time
30%
25%
15%
10%
10%
Responsibility
Support integration of Salesforce with enterprise systems and ensure robust DevOps and CI/CD
practices
Percent of Time
10%
ORGANIZATIONAL RELATIONSHIPS
• Senior Developers, Lead Developers, Product Owners, Testers
• Cross-Functional ZTD Teams (SAP, Finance, Order Management, etc.)
EDUCATION AND EXPERIENCE
• Bachelor’s degree in Computer Science, Engineering, or a related field
• 10+ years of experience working with the Salesforce platform
• Proven experience leading agile development teams
• Extensive experience developing applications on the Force.com platform
• Experience in designing scalable enterprise solutions on Salesforce
• Strong experience in Agile, DevOps, and CI/CD delivery models
• Experience collaborating with architects, product owners, and global stakeholders
TECHNICAL SKILLS REQUIREMENTS
Basic Qualifications
• Strong hands-on experience with:
o Apex (Classes, Controllers, Triggers)
o Lightning Web Components (LWC)
o Aura Components
o Visualforce
• Experience with Lightning Design System and modern UI development
• Strong experience with Salesforce declarative tools:
o Lightning Flows
o Process Builder
o Validation Rules
o Lightning App Builder
• Experience with Salesforce data tools such as Apex Data Loader and SOQL
• Solid understanding of Object-Oriented Design principles and database design
• Experience integrating Salesforce with external systems using REST/SOAP APIs
• Strong understanding of Salesforce security model and governance
• Experience working with CI/CD pipelines and DevOps tools (e.g., Copado, Git)
Preferred Skills
• Experience with Sales Cloud, Service Cloud, or CPQ
• Familiarity with integration platforms such as MuleSoft
• Experience designing scalable, enterprise-grade Salesforce architectures
• Knowledge of modern integration and microservice architecture patterns
• Strong debugging, troubleshooting, and performance optimization skills
PREFERRED CREDENTIALS
• Salesforce Platform Developer I or II Certification
• Salesforce Application Architect or System Architect certifications
• Salesforce Administrator Certification
• Agile or Scrum certifications are a plus