User Experience Manager

SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. They are seeking a User Experience Manager to lead a team of designers and enhance customer-centric e-commerce experiences through effective design strategies and collaboration with various departments.

Responsibilities:

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement
• Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences
• Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization
• Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes
• Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives
• Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency
• Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions

Requirements:

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field
• 6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams
• Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction
• Strong leadership skills with experience in coaching, mentoring, and developing design talent
• Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.)
• Experience guiding teams through user research, usability testing, and data-driven design
• Excellent communication and storytelling skills with the ability to influence across teams and leadership levels
• Deep knowledge of accessibility standards and inclusive design practices