User Experience Researcher

Design Citizen is a human-centered talent agency working with organizations to create innovative solutions through design. They are seeking a UX Researcher to support digital initiatives, conducting research that shapes patient and healthcare experiences by uncovering user needs and translating insights into meaningful designs.

Responsibilities:

• Plan and conduct qualitative and mixed-method studies across multiple product areas and audiences
• Recruit participants, design protocols, and lead sessions using interviews, usability tests, surveys, and diary studies
• Synthesize complex data into clear, actionable insights that influence product strategy and design decisions
• Create reports, share-outs, and storytelling artifacts that bring the voice of the user to life
• Partner closely with product managers, designers, and engineers to ensure research aligns with business and user goals
• Advocate for user needs while balancing business and technical constraints
• Contribute to research operations and knowledge management practices that make insights easy to find and reuse
• Present findings confidently across teams, adapting language and depth for different audiences

Requirements:

• 4–6 years of professional experience conducting UX research for digital products or services
• Proven ability to independently plan, execute, and synthesize qualitative or mixed-method research
• Strong communication skills and the ability to distill complex findings into simple, actionable insights
• Understanding of usability, accessibility, and inclusive design principles
• Familiarity with tools such as User Testing, Maze, Optimal Workshop, or similar
• Experience working in regulated or healthcare environments is a plus, but not required