Customer Service Specialist

VDart BPM is seeking an experienced Customer Service Representative with a strong call center background to handle utility-related customer inquiries via phone, chat, and email. The role requires excellent problem-solving skills and the ability to build positive customer relationships in a fast-paced environment.

Responsibilities:

• Handle customer inquiries related to Utilities (Electricity, Water, Natural Gas, Telecommunications, H&PS) via phone, chat, and email
• Document all customer interactions and assist with issue resolution
• Deliver excellent customer service and adapt to changing processes
• Use Microsoft Office tools (Excel, Word, Outlook, Teams)
• Maintain reliable home internet and work from a quiet, private location

Requirements:

• 2+ years Customer Service experience
• 1+ year Call Center experience
• 6+ months Utilities industry experience
• High School Diploma or GED
• Strong communication skills and ability to work independently
• Proficient with computers and internet-based systems