Customer Service Specialist

Boyd Gaming Corporation is a leading casino entertainment company in the United States, seeking a Customer Service Specialist to support their Player Support Services. The role involves responding to customer inquiries through various channels and assisting with navigation and account issues on their online platforms.

Responsibilities:

• Respond to customer contacts received through email, chat, phones and social media for our New Jersey and Canadian online platforms
• Assist with navigation through our site, new customer sign-ups and promotion inquiries
• Escalate cases to Payments & Security team when necessary
• Work independently without constant supervision
• Miscellaneous duties as assigned or as needed

Requirements:

• Must be at least 21 years of age
• High School Diploma or equivalent
• Strong customer service and interpersonal skills
• Strong written and verbal skills
• Complete schedule flexibility is required
• Comfortable with both inbound and outbound contacts via chat, email, and phones
• Knowledgeable of Windows and Mac operating systems as well as iOS and Android mobile devices
• Must be computer literate and able to navigate through several programs and internet tabs efficiently
• Must be able to obtain/maintain any necessary certifications and/or licenses
• Knowledge of poker and casino games is preferred, but willing to train
• Knowledge of Sports betting and/or sports enthusiast is preferred but not required