JMA WirelessRemote
Technical Support Engineer - DAS
United States of America
Full Time
1 week ago
$90,000 - $140,000 USD
H1B Sponsor
Key skills
DAS support experienceBase station system knowledgeLTE5G protocolsTroubleshootingCustomer supportRoot cause analysisMultitaskingSense of urgencyLeadershipCritical Thinking
About this role
JMA Wireless is restoring U.S. leadership in wireless technology, focusing on advanced software-based 5G platforms. The Technical Support Engineer - DAS will support customer implementations and troubleshooting, ensuring high-quality delivery and adherence to budgetary constraints while leveraging expertise in RF testing and data analysis.
Responsibilities:
- Support customer implementations, maintenance, troubleshooting with execution capabilities that ensure timely delivery, high quality standards, adherence to budgetary constraints, and development of scalable delivery practices for all JMA DAS solutions
- Review Performance and Acceptance Test Plans
- Creating, updating, closing out tickets in a timely manner
- Follow processes
- Sense of Urgency
- Multitasking
- PIM/Sweep/CW Test
- SOW Creation when required
- Performance Testing
- Performance Data Review
- Troubleshooting
- Customer Support
- Root Cause analysis Review
Requirements:
- 2-4 year technical degree or related military experience desired
- 2+ years of support experience related to Distributed Antenna Systems (DAS)
- Base station system knowledge required
- Knowledge of LTE and 5G protocols
- Strong troubleshooting and critical thinking skills
- Must be within range of a major airport and be prepared to travel up to 40%