Technical Support Engineer, NA West

Akuity is a company founded by the creators of the Argo project, known for its rapid growth and contribution to open-source tools for Kubernetes. As a Technical Support Engineer, you will ensure customer success by troubleshooting issues, improving documentation, and building scalable support processes.

Responsibilities:

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone
• Develop deep technical expertise in GitOps, Argo, and Akuity's offerings
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately
• Recognize common support patterns and escalate issues to engineering when appropriate
• Help build and iterate on our support playbook, processes, and systems
• Contribute to improving Akuity's documentation to enhance the customer experience

Requirements:

• 2+ years of experience in a customer-facing support role
• Experience configuring and troubleshooting Kubernetes infrastructure
• Hands-on experience with Argo CD in a professional setting
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts
• A passion for working directly with users and the ability to communicate context clearly and thoughtfully
• Enthusiasm for being a primary point of contact for both open-source and enterprise customers
• A proactive, strategic mindset, anticipating issues and designing scalable solutions
• Strong systems thinking skills and the drive to identify root causes
• Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts)
• Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE)