Customer Relationship Manager, ERP (East Coast)

Vision33 is a global digital transformation partner that has been supporting mid-market and lower enterprise organizations for nearly 30 years. In this role as a Customer Relationship Manager, you will manage and develop relationships with an established portfolio of SAP Business One clients across the Eastern U.S., focusing on account growth and client success.

Responsibilities:

• Primary relationship owner and trusted advisor for assigned clients, building trusted partnerships with executive and operational stakeholders
• Identify and develop new opportunities within existing accounts by aligning Vision33 solutions with client business objectives and regional ARR targets
• Develop and execute structured account plans that support both client success and regional revenue goals
• Ensure long-term client success by proactively managing relationships, addressing challenges, and aligning internal teams to deliver exceptional outcomes
• Maintain accurate opportunity tracking, account forecasting, and performance reporting to support regional growth targets
• Work closely with consulting, delivery, and leadership teams to ensure clients receive maximum value from Vision33’s solutions and services

Requirements:

• 5+ years' experience in client relationship management, account management, or client success role
• 5+ years' experience working with ERP, SaaS, or business management software within the SMB or mid-market sector
• Experience with ERP solutions such as SAP Business One, Sage, Microsoft Dynamics, NetSuite, Epicor, or similar platforms is highly desirable
• Proven success managing and growing strategic client accounts
• Strong commercial mindset with the ability to identify and develop growth opportunities within client accounts
• Ability to build trusted relationships with C-suite executives and operational leaders
• Strong understanding of business operations and financial drivers (accounting or ERP process knowledge is an asset)
• Excellent communication, negotiation, and stakeholder management skills
• A consultative approach focused on long-term partnership and measurable client value
• Highly organized and comfortable managing multiple accounts and priorities
• Results-oriented, with the ability to manage performance against account growth targets
• Willingness to travel within the Eastern U.S. as required