Contract Technical Business Analyst

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. They are seeking a skilled Business Analyst to translate complex program policies and business needs into clear software requirements, ensuring quality and alignment throughout the software development lifecycle.

Responsibilities:

• Lead structured discovery with program and operations stakeholders to uncover goals, constraints, exceptions, edge cases, and decision logic
• Translate policy and operational needs into build-ready requirements artifacts such as: epics/features/user stories with clear acceptance criteria and Definition of Ready alignment process maps (current/future), workflow diagrams, and decision trees/rule logic data requirements (objects/fields, definitions, validations, reporting needs) integration requirements (upstream/downstream systems, handoffs, error states)
• Facilitate requirement reviews and alignment sessions, ensuring shared understanding and documented decisions
• Act as a gatekeeper for incoming work requests
• Partner with PMs to shape intake, clarify scope boundaries, and support prioritization based on value, risk, dependencies, and effort
• Collaborate with Admins/Devs to validate feasibility, identify dependencies, and reduce churn caused by unclear requirements
• Maintain traceability from intake → requirements → build → test
• Enable strong UAT outcomes by defining test scenarios, supporting test case creation, and ensuring acceptance criteria are testable
• Support triage of requirement-related defects and change requests, clarifying intent and updating documentation as needed
• Maintain high-quality documentation in Confluence (or equivalent) and ensure consistent artifact quality across initiatives
• Apply and reinforce team SDLC standards (story quality, acceptance criteria, readiness, and test alignment)

Requirements:

• 7+ years experience as a Business Analyst / Senior Business Analyst supporting software delivery in an SDLC environment
• Demonstrated excellence in stakeholder interviewing and translating ambiguous asks into clear, testable requirements
• Strong experience writing user stories, acceptance criteria, and functional requirements that reduce delivery rework
• Strong process mapping skills (current/future state) and ability to translate process into system behavior
• Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints
• Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions
• Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar)
• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience
• Experience supporting UAT/test planning and converting requirements into test scenarios/cases
• Experience in rules-driven environments (eligibility, incentives, compliance-like program requirements) where edge cases and auditability
• BA certifications (CBAP, PMI-PBA) a plus