Senior Business Process Analyst

Centene Corporation is transforming the health of our communities, one person at a time. They are seeking a Senior Business Process Analyst to evaluate and analyze benefit configuration processes and develop training materials to support compliance requirements.

Responsibilities:

• Analyze technical applications and employee readiness requirements to determine appropriate learning applications for the development and release of training content
• Develop instructional templates, work processes, call flows and process flows, and to aid in the development of training materials and facilitation of courses and distribute guidelines to increase productivity
• Collaborate with subject matter experts and system business owners to ensure accuracy of documentation and make updates as needed
• Manage the training evaluations process
• Analyze existing processes, provide feedback and results, and recommend changes to ensure training performance objectives are met
• Develop and communicate change management information
• Monitor business hierarchies to ensure training is released to appropriate users across business entities
• Identify new technologies and business processes to improve training development, delivery, and support
• Develop project plans for documenting business processes in alignment with system releases and ensure deliverables are met timely
• Conduct Train the Trainer sessions

Requirements:

• Evaluate and analyze benefit configuration processes, initiatives, and requirements to determine instructional documentation and training needs
• Design, develop, and maintain training materials and documentation to support benefit configuration and compliance requirements for Health net
• Analyze technical applications and employee readiness requirements to determine appropriate learning applications for the development and release of training content
• Develop instructional templates, work processes, call flows and process flows, and to aid in the development of training materials and facilitation of courses and distribute guidelines to increase productivity
• Collaborate with subject matter experts and system business owners to ensure accuracy of documentation and make updates as needed
• Manage the training evaluations process
• Analyze existing processes, provide feedback and results, and recommend changes to ensure training performance objectives are met
• Develop and communicate change management information
• Monitor business hierarchies to ensure training is released to appropriate users across business entities
• Identify new technologies and business processes to improve training development, delivery, and support
• Develop project plans for documenting business processes in alignment with system releases and ensure deliverables are met timely
• Conduct Train the Trainer sessions
• Bachelor's degree in instructional design related field or equivalent experience
• 6+ years of business process or training experience
• 4+ years of managed care healthcare experience and business process analysis (i.e., documenting business processes, gathering requirements)
• Solid understanding of coding rules (CPT, HCPCS, ICD)
• 4+ years of claims payment/analysis experience
• 4+ years of experience in interpreting and implementing compliance and regulatory requirements
• Previous experience developing presentations and summarizing issues for executive leadership