Technical Program Manager - MarTech (W2 Contract only))

CBTS is seeking a Technical Program Manager to oversee global CRM initiatives. The role involves managing project plans, coordinating with various stakeholders, and ensuring alignment and readiness for launches.

Responsibilities:

• Own the centralized intake process for all global CRM requests
• Triage and organize requests based on business impact, technical complexity, regional scope, and compliance risk
• Partner with CRM leadership to establish clear priorities, sequencing, and delivery expectations
• Build and manage end to end project plans for CRM initiatives, including timelines, dependencies, milestones, and launch readiness
• Coordinate across Engineering, Product, MarTech, Data, Legal, CX, and regional stakeholders
• Lead project kickoffs, status reviews, and risk/issue tracking forums
• Proactively identify risks, blockers, and tradeoffs, escalating with clear options and recommendations
• Serve as the primary coordination point between CRM platforms, data pipelines, and engineering teams
• Translate technical constraints and dependencies into clear plans and timelines for non technical stakeholders
• Ensure alignment across environments (UAT, production) and readiness for launch
• Own launch planning, go/no go coordination, and post launch monitoring plans
• Ensure all stakeholders are aligned on scope, timing, and support models
• Drive clean handoffs from launch activities into business as usual (BAU) operations
• Maintain a single source of truth for program timelines, priorities, risks, and decisions
• Deliver concise, executive ready status updates
• Reduce ad hoc inbound noise by establishing clear processes, documentation, and communication cadences

Requirements:

• Enterprise-level program or project management experience
• 5+ years of experience
• Experience in CRM, MarTech, or customer lifecycle platforms
• 5+ years of experience; Braze is the CRM currently used internally
• Demonstrated ability to manage complex, high stakes programs with multiple stakeholders
• 5+ years of experience; Experience communicating with high-level execs and stakeholders
• Proven experience managing cross functional initiatives involving Engineering, Product, and Data teams
• Strong technical fluency with the ability to understand systems, data flows, and platform dependencies
• Excellent communication, organization, and problem solving skills
• Experience supporting subscription, retention, or customer engagement programs
• Experience working in global, multi region environments with localization requirements
• Familiarity working with Legal and Compliance partners on customer facing systems
• Project management tools (Jira, Monday.com, Confluence)
• Braze CRM experience
• BA or other degree