Alorica is a global leader in customer service, offering various career opportunities. They are seeking a Customer Service Representative to assist clients by addressing customer concerns, providing support, and resolving issues.
Responsibilities:
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Requirements:
- High school diploma or GED
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
- Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks)
- Must be equivalent to an I3 or I5 with minimum of 8GB ram
- USB wired headset required (No phone Line)
- Hardwire Required: Ethernet Cord (No Wi-Fi)
- Windows 10 or 11
- Windows firewall enabled
- Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus
- Software enabled or installed
- Customer service experience is a plus