Work at Home Customer Service Agent-Temporary

Alorica is a global leader in customer service, offering various career opportunities. They are seeking a Customer Service Representative to assist clients by addressing customer concerns, providing support, and resolving issues.

Responsibilities:

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Requirements:

• High school diploma or GED
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks)
• Must be equivalent to an I3 or I5 with minimum of 8GB ram
• USB wired headset required (No phone Line)
• Hardwire Required: Ethernet Cord (No Wi-Fi)
• Windows 10 or 11
• Windows firewall enabled
• Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus
• Software enabled or installed
• Customer service experience is a plus