Sr. Business Analytics Manager

Microsoft is a global leader in technology, and they are seeking a Sr. Business Analytics Manager to join their Customer Experience and Success organization. The role involves orchestrating operational excellence, managing program initiatives, and driving business process improvements through data analytics and strategic insights.

Responsibilities:

• Orchestrate monthly operations reviews including preparing data and narratives for cross-regional business reporting
• Provide, clear, timely and operable follow-up to RoB events
• Calculate operational metrics and analyze progress against operational targets
• Provide consistent and thorough measurement and reporting of performance through scorecards
• Deliver operational insights through combining data analytics and business understanding
• Partner with Delivery teams to drive business process improvements
• Develop and manage suite of standard, ad hoc or other reporting needs as requested for the organization
• Work closely with leadership and program v-teams to design, implement, and operate new process initiatives and/or enhancements
• Scope overall project plans, including key objectives and key results (using OKR (Objective and Key Results) framework
• Create, coordinate, implement and drive program plans to completion in alignment with the strategy, timelines, and objectives of the business
• Lead others through business change and implementation plans. Drive teams to consensus and completion
• Proactively anticipate and manage risk
• Handle multiple initiatives simultaneously
• Implement governance model and maintain key SharePoint assets for different audiences
• Create and execute communication plan for different audiences (all employees, managers, leadership team, peers, etc.)
• Evaluate and make recommendations for medium (All Hands, emails, Viva Engage, Sharepoint, Community calls etc.,) and frequency of communications

Requirements:

• Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 3+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR equivalent experience
• Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 6+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 8+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR equivalent experience