Business Analyst

Federal Express Corporation is a leading logistics and delivery services company, and they are seeking a Business Analyst to collaborate with business partners and IT staff. The role involves analyzing business processes, managing project plans, and ensuring alignment with organizational objectives.

Responsibilities:

• Analyze current business processes, workflows, and operational procedures, translating them into system requirements and software deliverables
• Program Management for Architecture work at Enterprise and Solution Delivery levels
• Develop, maintain, and manage comprehensive project plans, timelines, schedules, and roadmaps to ensure timely and successful delivery of initiatives
• Refine and update project scope, objectives, assumptions, risks, dependencies, and deliverables throughout the project lifecycle
• Gather, validate, and analyze requirements from multiple sources; evaluate issues of low-to-medium complexity and recommend appropriate solutions
• Coordinate with the Demand Governance team to anticipate upcoming work and proactively prepare architecture and project teams with required priorities, context, and resources
• Develop and maintain documentation to reflect current and future-state processes and business rules
• Identify impacted systems, integration points, and dependencies to support design, planning, and issue resolution
• Drive architecture outcomes and ensure projects align with organizational Ways of Working, architectural best practices, and strategic objectives
• Monitor and report on project performance, including milestones, risks, budget considerations, resource utilization, and overall health; deliver clear and concise status reports and executive presentations
• Proactively identify risks, issues, and impediments; lead cross-functional efforts to resolve challenges and implement effective mitigation and contingency plans
• Track and optimize resource allocation across projects to support operational efficiency and timely delivery
• Facilitate clear and consistent communication with project teams, stakeholders, leadership, and clients to maintain alignment and manage expectations
• Implement and continuously improve processes, standard operating procedures (SOPs), and best practices to enhance consistency, quality, and scalability
• Ensure all project activities and outcomes remain aligned with business objectives and contribute to long-term organizational value
• Perform other duties as assigned in support of departmental and organizational goals

Requirements:

• Analyze current business processes, workflows, and operational procedures, translating them into system requirements and software deliverables
• Program Management for Architecture work at Enterprise and Solution Delivery levels
• Develop, maintain, and manage comprehensive project plans, timelines, schedules, and roadmaps to ensure timely and successful delivery of initiatives
• Refine and update project scope, objectives, assumptions, risks, dependencies, and deliverables throughout the project lifecycle
• Gather, validate, and analyze requirements from multiple sources; evaluate issues of low-to-medium complexity and recommend appropriate solutions
• Coordinate with the Demand Governance team to anticipate upcoming work and proactively prepare architecture and project teams with required priorities, context, and resources
• Develop and maintain documentation to reflect current and future-state processes and business rules
• Identify impacted systems, integration points, and dependencies to support design, planning, and issue resolution
• Drive architecture outcomes and ensure projects align with organizational Ways of Working, architectural best practices, and strategic objectives
• Monitor and report on project performance, including milestones, risks, budget considerations, resource utilization, and overall health; deliver clear and concise status reports and executive presentations
• Proactively identify risks, issues, and impediments; lead cross-functional efforts to resolve challenges and implement effective mitigation and contingency plans
• Track and optimize resource allocation across projects to support operational efficiency and timely delivery
• Facilitate clear and consistent communication with project teams, stakeholders, leadership, and clients to maintain alignment and manage expectations
• Implement and continuously improve processes, standard operating procedures (SOPs), and best practices to enhance consistency, quality, and scalability
• Ensure all project activities and outcomes remain aligned with business objectives and contribute to long-term organizational value
• Perform other duties as assigned in support of departmental and organizational goals
• Knowledge of testing procedures and ability to recognize interdependent impacts
• Strong communication skills required
• Bachelor's Degree/Equivalent in Business, Computer Science, Engineering, or Information Systems and/or equivalent formal training
• Two (2) years equivalent work experience in information technology or engineering environment