Business Analyst, NYSI

The American Arbitration Association (AAA) seeks a detail-oriented and analytical Business Analyst to support the operations of its New York State Insurance (NYSI) Case Management Center. The role involves improving workflows, enhancing digital tools, and increasing the overall efficiency of case administration through business process automation.

Responsibilities:

• Gathering and analyzing requirements
• Mapping and documenting current and future processes
• Coordinating cross-functional initiatives
• Supporting quality assurance testing and implementation efforts
• Working closely with technical teams, internal stakeholders, and external vendors to ensure effective development and deployment of system enhancements
• Supporting case management and operational goals

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or related discipline, or equivalent combination of education and experience required
• 4–6 years of prior work experience in business analysis, requirements gathering, QA testing, and/or software development
• Strong analytical and problem-solving skills to assess business needs, design solutions, and troubleshoot issues
• Curiosity and adaptability to evaluate and incorporate new technologies that enhance business operations
• Understanding of digital transformation concepts and the ability to champion change management in technology adoption
• Ability to collaborate with technical and non-technical stakeholders to assess, test, and deploy AI-driven or automated solutions
• Strong understanding of Agile and Waterfall development methodologies; able to align requirements gathering, testing, and stakeholder communications accordingly
• Project management skills to coordinate testing efforts, manage releases, and ensure quality deliverables
• Proficiency in SQL, data analysis tools, Microsoft Office applications, and case management systems
• Experience or familiarity with business process automation, AI tools (e.g., natural language processing, machine learning, intelligent document processing), or data visualization platforms is a plus