Revenue Operations & Customer Growth Manager

FranklinCovey is one of the largest and most trusted leadership companies in the world, enabling greatness in people and organizations everywhere. They are seeking a Revenue Operations & Customer Growth Strategy Manager to support their Customer Growth & Expansion business by partnering with various teams to ensure strategic planning and process execution meet growth objectives.

Responsibilities:

• Support the annual sales planning process, including forecasting bookings, assisting in GTM strategy execution, territory design, quota development, and compensation plan alignment
• Partner with the Director of Revenue Operations to maintain and refine forecasting methodologies. Manage data accuracy, weekly forecast reviews, and track progress against plan
• Analyze business performance to identify trends, risks, and opportunities that inform strategy and execution
• Contribute to key initiatives aimed at improving revenue generation, customer retention, and sales efficiency across the enterprise segment
• Support systems and tool optimization, working cross-functionally with Sales, Finance, and Customer Success to improve process automation and reporting
• Develop and maintain KPI dashboards and performance reporting to provide visibility into business health. Assist in preparing materials for quarterly business reviews
• Collaborate with the Client Success organization to streamline processes, align metrics, and identify opportunities for growth within existing customer accounts
• Document and refine sales processes and procedures, ensuring consistency, scalability, and adoption across the organization

Requirements:

• Bachelor's degree or 4+ years in a Sales Operations function
• 5+ years of experience in Sales Operations, Business Strategy, Management Consulting, or related analytical roles
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
• Excellent communication and presentation abilities, including experience presenting to leadership
• Demonstrated ability to manage projects, prioritize multiple tasks, and work effectively across teams
• Experience in high-growth or SaaS environments
• Familiarity with GTM strategy development and operational execution
• Proficiency with CRM systems (Salesforce preferred) and sales analytics tools
• Strong cross-functional collaboration and stakeholder management skills
• Proven ability to thrive in fast-paced, evolving business environments