FranklinCovey is one of the largest and most trusted leadership companies in the world, enabling greatness in people and organizations everywhere. They are seeking a Revenue Operations & Customer Growth Strategy Manager to support their Customer Growth & Expansion business by partnering with various teams to ensure strategic planning and process execution meet growth objectives.
Responsibilities:
- Support the annual sales planning process, including forecasting bookings, assisting in GTM strategy execution, territory design, quota development, and compensation plan alignment
- Partner with the Director of Revenue Operations to maintain and refine forecasting methodologies. Manage data accuracy, weekly forecast reviews, and track progress against plan
- Analyze business performance to identify trends, risks, and opportunities that inform strategy and execution
- Contribute to key initiatives aimed at improving revenue generation, customer retention, and sales efficiency across the enterprise segment
- Support systems and tool optimization, working cross-functionally with Sales, Finance, and Customer Success to improve process automation and reporting
- Develop and maintain KPI dashboards and performance reporting to provide visibility into business health. Assist in preparing materials for quarterly business reviews
- Collaborate with the Client Success organization to streamline processes, align metrics, and identify opportunities for growth within existing customer accounts
- Document and refine sales processes and procedures, ensuring consistency, scalability, and adoption across the organization
Requirements:
- Bachelor's degree or 4+ years in a Sales Operations function
- 5+ years of experience in Sales Operations, Business Strategy, Management Consulting, or related analytical roles
- Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
- Excellent communication and presentation abilities, including experience presenting to leadership
- Demonstrated ability to manage projects, prioritize multiple tasks, and work effectively across teams
- Experience in high-growth or SaaS environments
- Familiarity with GTM strategy development and operational execution
- Proficiency with CRM systems (Salesforce preferred) and sales analytics tools
- Strong cross-functional collaboration and stakeholder management skills
- Proven ability to thrive in fast-paced, evolving business environments