Customer Service Representative - Remote

Qualfon is focused on delivering engaging interactions and positive experiences. They are seeking a Customer Care Representative to provide exceptional support to customers of their internet and telecommunications client, assisting with order completion and enhancing the customer experience.

Responsibilities:

• Provide timely responses via phone
• Resolve issues efficiently and with empathy, maintaining professionalism at all times
• Deliver exceptional customer service with passion and dedication
• Drive continuous improvements to enhance the customer experience
• Keep client cases accurate, current, and organized
• Must be tech savvy and a self starter
• Complete all required training and apply knowledge to support clients effectively

Requirements:

• Must live in the State of Tennessee
• Provide timely responses via phone
• Resolve issues efficiently and with empathy, maintaining professionalism at all times
• Deliver exceptional customer service with passion and dedication
• Drive continuous improvements to enhance the customer experience
• Keep client cases accurate, current, and organized
• Must be tech savvy and a self starter
• Complete all required training and apply knowledge to support clients effectively
• High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• Internet provider must be highly stable with 1% or less packet loss
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
• Minimum 1 year experience in a Customer service Role
• Prior work from home experience
• Must be able to successfully pass client specific assessment during training
• Must be able to type at least 25wpm/90% accuracy
• At least 18 years of age or older
• High School Diploma or GED
• Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
• Outstanding written and verbal communication and research skills, ability to read and interpret instructional and technical documentation
• College Degree