Key skills
Product managementSaaS experienceWeb application designMobile application designData-driven decision-makingCustomer empathyCuriosity-driven learningInfluenceCollaboration skillsGoAnalyticsSaaSProduct ManagementCommunicationCollaboration
About this role
PagerDuty is a leader in Digital Operations Management, and they are seeking a Product Manager - Mobile & App Platform to join their customer-focused team. The role involves collaborating with UX design, engineering, and program management to enhance product development and deliver an exceptional user experience for their mobile and web platforms.
Responsibilities:
- Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys
- Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs
- Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability
- Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers
- Develop and deliver on an integrated roadmap serving our business priorities and product team needs
Requirements:
- 2+ years of product management experience in SaaS, enterprise software, or developer tools
- Familiarity with web and mobile application design and technical implementation
- Technical depth and communication skills to collaborate effectively with senior engineers
- Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
- Proficiency with analytics tools and a track record of data-driven decision-making
- Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
- Strong customer empathy and a curiosity-driven approach to learning their needs
- Ability to lead through influence and drive outcomes across teams
- Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand
- Bachelor's degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
- Strong understanding of incident response and DevOps workflows
- Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)