Staff Product Manager - Risk & Compliance Case Management

Socure is building the identity trust infrastructure for the digital economy, and they are seeking a Staff Product Manager to lead the next phase of their RiskOS Case Management experience. This role involves owning the vision and strategy for case management, enhancing workflows, and collaborating with cross-functional teams to deliver an AI-assisted user experience.

Responsibilities:

• Own the vision, strategy, and roadmap for RiskOS Case Management - evolving and scaling existing capabilities into a best-in-class reviewer experience
• Convert customer and internal pain points into crisp problem statements, requirements, and measurable outcomes (e.g., time-to-decision, throughput, quality)
• Lead consolidation across product lines into a unified, consistent case management dashboard (queues, case views, actions, reporting)
• Run continuous discovery with fraud/risk/compliance teams and GTM/sales (interviews, shadowing, usability testing) and turn insights into roadmap priorities
• Drive alignment across Product, Design, Engineering, Data Science/ML, Analytics, and GTM on priorities, sequencing, and tradeoffs
• Set platform standards vs. solution-specific extensions; broker decisions that scale across customers and teams
• Communicate clearly with executives and stakeholders; sustain velocity while protecting UX quality and platform scalability
• Ensure execution and launch readiness for major releases: enablement, release planning, adoption tracking, and post-launch iteration
• Partner in lockstep with Product Design to deliver world-class UX for high-stakes review workflows and dense risk data
• Define information architecture and interaction patterns that reduce cognitive load and surface decision-ready insights
• Build compliance-ready workflows with auditability, traceability, evidence capture, collaboration, and defensible decision rationale
• Incorporate domain requirements (e.g., AML/KYC-style operations; FinCEN-related workflows) and uphold quality across accessibility, performance, and consistency
• Make every step AI-assisted and keep AI foundational to the end-to-end reviewer journey - not a standalone feature set
• Partner with ML/Engineering to ensure AI experiences are trusted, explainable, measurable, and aligned with compliance expectations
• Instrument and optimize AI impact via clear metrics (time saved, fewer steps, higher confidence, improved consistency)

Requirements:

• 5+ years PM experience owning complex, workflow-heavy SaaS products; proven ability to execute and lead cross-functionally in ambiguity
• Strong design partnership and UX execution chops, especially for simplifying dense data into fast, accurate decisions
• Domain experience in fraud/risk/compliance/investigations (or adjacent operational decisioning) and comfort working directly with enterprise customers
• Data-driven: defines KPIs, instruments telemetry, and uses insights to prioritize and measure impact
• Proven ability to ship AI-assisted UX/workflows in production (incl. human-in-the-loop) with strong communication and product judgment
• Experience consolidating fragmented UIs into a unified platform experience
• Familiarity with AML/KYC or related financial services compliance operations