Solutions Engineer, Delivery & Automation

Zus Health is a shared health data platform focused on accelerating healthcare data interoperability. They are seeking a Solutions Engineer to lead technical onboarding for new customers, ensuring successful integrations and driving customer success through innovative solutions and automation.

Responsibilities:

• Lead end-to-end onboarding for new customers—from authentication setup to data mart configuration
• Integrate customer systems with Zus (APIs, SFTP, HL7, FHIR—the whole interoperability stack)
• Translate messy business requirements into clean technical architectures
• Build and maintain automated workflows that make implementations faster and more reliable
• Be the trusted technical advisor customers call when things get complicated
• Run technical deep dives and implementation reviews that actually move the needle
• Identify integration risks before they become blockers and solve them proactively
• Train customers on best practices so they become power users, not support tickets
• Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact
• Build templates, scripts, and tooling that make the 10th implementation faster than the 1st
• Document learnings and create repeatable playbooks through automation that make the whole team better
• Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement
• Translate real-world customer integration patterns into product feedback and roadmap insights
• Collaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling
• Act as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction

Requirements:

• 5-7+ years doing hands-on technical implementation, solutions engineering, or systems integration (healthtech/SaaS preferred)
• Deep familiarity with healthcare data standards (FHIR, HL7, CCD) and major EMRs (Epic, Cerner, athenahealth)
• Strong API and data pipeline experience (ETL, REST APIs, JSON, CSV ingestion)
• Comfort with data platforms (Snowflake, SQL databases) including schema design and query optimization
• Python scripting skills and SQL fluency—you can wrangle data and automate workflows
• Understanding of secure environments and compliance (HIPAA, SOC2)
• You've managed real customer relationships and know how to balance technical rigor with business outcomes
• Excellent at translating technical complexity into clear communication for non-technical stakeholders
• Strong project management instincts—you see around corners and keep implementations on track
• You can influence cross-functional teams without formal authority
• Bias toward action—you ship solutions, not excuses
• Excited by ambiguity and unstructured problems (not paralyzed by them)
• Hungry to use AI and automation to work smarter, not just harder
• Passionate about fixing healthcare's broken infrastructure
• Comfortable with up to 25% travel for customer engagements and company events