Zus Health is a shared health data platform focused on accelerating healthcare data interoperability. They are seeking a Solutions Engineer to lead technical onboarding for new customers, ensuring successful integrations and driving customer success through innovative solutions and automation.
Responsibilities:
- Lead end-to-end onboarding for new customers—from authentication setup to data mart configuration
- Integrate customer systems with Zus (APIs, SFTP, HL7, FHIR—the whole interoperability stack)
- Translate messy business requirements into clean technical architectures
- Build and maintain automated workflows that make implementations faster and more reliable
- Be the trusted technical advisor customers call when things get complicated
- Run technical deep dives and implementation reviews that actually move the needle
- Identify integration risks before they become blockers and solve them proactively
- Train customers on best practices so they become power users, not support tickets
- Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact
- Build templates, scripts, and tooling that make the 10th implementation faster than the 1st
- Document learnings and create repeatable playbooks through automation that make the whole team better
- Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement
- Translate real-world customer integration patterns into product feedback and roadmap insights
- Collaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling
- Act as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction
Requirements:
- 5-7+ years doing hands-on technical implementation, solutions engineering, or systems integration (healthtech/SaaS preferred)
- Deep familiarity with healthcare data standards (FHIR, HL7, CCD) and major EMRs (Epic, Cerner, athenahealth)
- Strong API and data pipeline experience (ETL, REST APIs, JSON, CSV ingestion)
- Comfort with data platforms (Snowflake, SQL databases) including schema design and query optimization
- Python scripting skills and SQL fluency—you can wrangle data and automate workflows
- Understanding of secure environments and compliance (HIPAA, SOC2)
- You've managed real customer relationships and know how to balance technical rigor with business outcomes
- Excellent at translating technical complexity into clear communication for non-technical stakeholders
- Strong project management instincts—you see around corners and keep implementations on track
- You can influence cross-functional teams without formal authority
- Bias toward action—you ship solutions, not excuses
- Excited by ambiguity and unstructured problems (not paralyzed by them)
- Hungry to use AI and automation to work smarter, not just harder
- Passionate about fixing healthcare's broken infrastructure
- Comfortable with up to 25% travel for customer engagements and company events