Principal Presales Engineer, Product Specialist

Twilio is a company that shapes the future of communications by delivering innovative solutions to businesses and empowering developers worldwide. The Principal Presales Engineer will serve as a technical authority for Voice and AI solutions, partnering with sales teams to consult on complex opportunities and create technical assets that support competitive success.

Responsibilities:

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and customer engagement industry trends
• Vertical-Specific Solution Design: Scope and build multi-product architectures specifically tailored for ISV and HighTech platforms, focusing on embeddable voice, AI-driven automation, and global scale
• Technical Deep-Dives & Prototyping: Support SEs by moving from architecture diagrams to "hands-on-keyboard" validation, including building proof-of-concepts (PoCs) or custom integrations
• The "Technical Win": Lead the technical validation phase for complex deals, ensuring Twilio’s products (Voice, Flex, AI) fit seamlessly into the customer's existing ecosystem
• Field-to-Product Feedback Loop: Document technical shifts and "novel" solution patterns within the NAMER market to influence the R&D roadmap for ISV-specific features

Requirements:

• Experience: 5+ years of progressive presales or solution architecture experience, specifically in designing and validating complex, multi-product solutions
• Domain Expertise: 2+ years of demonstrated expertise in CPaaS, Voice, and/or Contact Center solutions
• Technical Breadth: Proficiency in designing across multiple channels including Voice, SMS, Chat, and AI-driven routing/IVR
• Hands-on Validation: Demonstrated ability to move beyond slides into technical validation, including the ability to build prototypes or Proof of Concepts (PoCs)
• Vertical Literacy: Strong understanding of technical requirements for ISV and HighTech sectors, such as multi-tenancy, platform-level scaling, and AI latency
• Communication: Excellent verbal and written skills, with the ability to translate 'code-level' complexity into compelling value-based stories for stakeholders
• Vertical-Specific Success: Prior experience selling specifically to ISV or HighTech platforms in a specialist or overlay capacity
• Product Influence: A track record of collaborating directly with Product Management to co-design enhancements based on field observations
• C-Level Engagement: Experience engaging with and influencing C-level executives at large enterprise or scale-up accounts
• Advanced Mentorship: Experience mentoring core SE or Sales team members on complex solution sales and technical value-selling
• Strategic Foresight: Ability to articulate a 2-year technical vision for how AI and Voice will shift within the NAMER market
• Integration Proficiency: Experience with complex system integrations, particularly CRM, knowledge systems, and API-first architectures