Key skills
Web technologiesPayment APIsE-commerce platformsAI toolsClient-facing experienceTechnical implementationTechnical presentationsCAICommunicationCollaboration
About this role
Zip Co is on a mission to be the first payment choice everywhere and every day. As a Solutions Engineer, you'll be the technical front line of merchant and partner relationships, ensuring that Zip's solutions address current business challenges and anticipate future needs.
Responsibilities:
- Own and lead technical implementation discussions with merchants and partners across web, payment, and commerce technologies
- Become a subject matter expert in payments, BNPL, and Zip’s platform capabilities
- Collaborate with Zip’s Product and Engineering teams to build solutions that scale across multiple verticals and geographies
- Translate business requirements and customer needs into actionable technical solutions
- Deliver product demos and presentations to technical and non-technical stakeholders, including C-level executives
- Troubleshoot integration issues and work cross-functionally to ensure successful deployments
- Contribute to our public developer portal and documentation to improve integration velocity and customer experience
- Apply AI tools and techniques to streamline implementation processes and improve time-to-value for partners
- Act as a trusted advisor, helping clients and internal teams leverage Zip’s platform to meet their strategic goals
Requirements:
- 5+ years of experience working with or implementing web technologies, especially in e-commerce or payments
- 3+ years in a client-facing role, including experience presenting to technical and executive audiences
- Proven track record of leading technical implementations and solutioning across cross-functional stakeholders
- Familiarity with payment APIs, e-commerce platforms, and developer tooling
- Strong written and verbal communication skills with the ability to simplify the complex
- Demonstrated ability to translate technical details into business value
- Experience leveraging or implementing AI tools in technical solutioning or process automation
- A high-adaptability mindset with a bias for action, learning, and collaboration
- Enthusiasm for working in a fast-paced environment with shifting priorities and growth opportunities