Project Manager

Role Overview

• Successfully manage and coordinate efforts among operational and project activities:
• Coordinate with OMS teams (Change Management, Problem Management, Monitoring, and The Technical Operations Center) to ensure operational tasks are efficiently executed.
• Serve as a liaison between internal and external stakeholders.
• Attend meetings, record minutes, and provide status updates to the OMS team.
• Manage, track, and report on milestones and deliverables.
• Integrate performance and execution data into actionable reports:
• Produce internal and external documents and reports including SOPs, contingency plans, executive status reporting, project plans, incident communications, RCA reports, and Disaster Recovery reports.
• Provide regularly updated metrics integrated into strategic reports and executive dashboards. As well as updates.
• Execute a meaningful Continual Service Improvement (CSI) process:
• Identify and manage risks using a risk register.
• Evaluate processes for accuracy and recommend enhancements.
• Review reports for clarity, meaningfulness, and sustainability, then recommending improvements.
• Project Life Cycle Management:
• Manage and execute all tasks using a project management life cycle methodology.
• Coordinate all project management activities with the Program Manager.
• Develop and maintain standard project artifacts such as Work Breakdown Schedule templates, risk and issues worksheets, status dashboards, etc.
• Provide recommendations and reporting:
• Provide recommendations to the Program Manager for improving the overall quality of services, including implementation plans, schedules, savings, benefits, and impacts.
• Develop and present reports for Program Manager approval within specified timelines.
• Submit Monthly Progress Reports (MPR) to Program Manager per the approved schedule.
• Support OMS TOC (Technical Operations Center):
• Will be trained in Incident Management to support the contract.
• Other duties as assigned by Program Management.

Requirements

• Bachelor’s degree in business or related IT field.
• Six (6) consecutive years of demonstrated successful management of multifaceted technical programs and Performance Work Statements preferred.
• Experience in developing and implementing complex contract program initiatives and change control processes.
• Proven experience with ServiceNow creating reports and generating dashboards.
• Demonstrated experience with SharePoint navigating and modifying libraries and documents and familiarity with basic security setup in SharePoint.
• Experience with Power BI and website management.
• Experience writing reports for executive leadership.
• Ability to review and comprehend Service Level Agreements and requirements documents.
• Experience analyzing IT service performance using metric and data analysis tools.
• Experience interfacing with customers to gather and interpret IT requirements.
• Experience delivering project management automated solutions.
• Working knowledge of information technology terminologies.
• Excellent interpersonal and communication skills.
• Excellent team building and documentation skills including developing and using Work Breakdown Structures, integrated project schedules, and System Development Life Cycle methodologies.
• Proven ability to work both independently and collaboratively within a team environment.

Tech Stack

• ServiceNow

Benefits

• Telework as approved by Program Manager and Government Customer
• Local travel to customer site in Bethesda, MD
• May require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support