Customer Advocacy Manager

The Basics:

Do you love connecting with customers, understanding what matters most to them, and running programs that amplify their voices? As Manager, Customer Advocacy, you will play a pivotal role in extending Tanium’s market leadership by integrating and merchandising customer success stories through innovative advocacy initiatives that span global business units and teams. Your mission is to strengthen strong advocate relationships, oversee and influence timely customer evidence, and inspire participation in programs that deepen engagement and accelerate growth.  

In this highly cross-functional role, you’ll collaborate closely with Sales, Marketing, Customer Success, Partner Development, Engineering, Product Management, and executive leadership to land and establish advocacy programs that will include an annual calendar of artifacts, webinars, keynotes, and appreciation events. You’ll execute a robust advocacy framework that supports reference needs, strengthens Tanium's ability to scale growth and meet/exceed revenue objectives. You’ll influence and project manage projects that include the Tanium customer evidence referral program, the Tanium customer success web property, managing timelines and reviews the production of customer videos, success stories, webinars, panel discussions, social media merchandising, and co-advocacy activities with major partners. Direct customer interactions will be expected to be thoughtful, relaxed, white glove experiences at every interaction - even when things may be busy behind the scenes.  

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you’ll do:

• Own and manage key elements of the customer reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy. 
• Partner closely with Customer Success, Sales, and Customer Experience teams to identify advocates, uncover impactful stories, and integrate advocacy into the customer journey. 
• Innovate and manage an enticing advocacy program that captivates customers, offering creative incentives and recognition badges for active participation and contributions. 
• Harness the power of our customer network to fulfill diverse advocacy needs—from securing speaking opportunities to curating compelling case studies and driving positive reviews on platforms such as G2, TrustRadius, and Capterra. 
• Help cultivate a vibrant community of advocates, fostering meaningful connections and inspiring authentic storytelling that amplifies our brand’s impact and influence. 
• Collaborate closely with cross-functional teams (PR, IR, Events, and Paid Media) to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results. 
• Empower customers to become true champions of our brand, providing tools, support, and recognition to help them thrive in their advocacy roles and create lasting impact. 
• Drive forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new strategies and technologies to elevate customer voices and enhance their journey with our company. 
• Track, measure, and report program performance, including reference activity, content utilization, and impact on pipeline and revenue, to continuously optimize advocacy efforts. 
• Project management overseeing daily progress across multiple stakeholders for multiple customer and partner advocacy projects that will be in flight at once. 

We’re looking for someone with:

• As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. 
• You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation. 
• 3-5 years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills. Experience working directly with C-Suite executives is a must 
• Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders.  
• Strong understanding or eagerness to learn platform business strategy, sales, and market trends for agentic AI driving business automation across various industries and geographies is a plus 
• Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes  
• Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences 
• Direct involvement with customer advisory boards and NPS programs is a plus  
• A “learn it all” attitude and spirit of collaboration is a must 
• Background in sales or customer experience is a plus 
• Experience leveraging AI or cutting-edge technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact 

About Tanium 

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.   Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $70,000 to $210,000 This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

 

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