General Manager

Lead with Purpose. Build a Culture. Own the Guest Experience. 

The Hilton Garden Inn Greenville is seeking a dynamic General Manager who thrives on developing people, driving performance, and creating an exceptional guest experience. This isn't just about running a hotel--it's about leading a team, shaping the culture, and delivering results in one of the most respected brands in hospitality, Hilton. 

We're looking for a hands-on leader who knows that great hotels are built by great teams. Someone who can balance operational excellence with genuine hospitality, inspire their team to perform at a high level, and take pride in owning the success of the property from the lobby to the P&L.

If you're a hospitality professional who leads from the front, builds strong teams, and loves the energy of a hotel environment where every day is different, we'd love to connect. 

The compensation range for this role is $95K-$100K annually + bonus. 

We are pleased to announce a wonderful career opportunity for a General Manager.

This is an exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

• Lead the property in the generation of revenue through sales and marketing efforts
• Maintain strong knowledge of and relationships in the local market
• Manage relationships with hotel vendors and negotiates service agreements as appropriate
• Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintains open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have a minimum of 5 years of progressive hotel management experience
• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have the financial acumen required to work with and understand financial information and data
• You have a bachelor’s degree or an extensive amount of relevant work experience
• You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution
• You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
• You have a valid driver’s license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

 

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position may require occasional travel.

Pay Scale: $41.33 - $87.24/hour

*Rate depends upon state/market*

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: General Manager

Department: Property 

Exempt

Position Reports to: Regional Director of Operations

Revised 6/11/25