Service Technician - Alexan Waterloo

Description

SERVICE TECHNICIAN

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like?

Life as a Service Technician means that everyday is a new opportunity! In this role, you are next-in-line to the Service Manager and will operate daily maintenance responsibilities under their mentorship and direction. As a true extension of the Kairoi Servant Leadership team; you will ensure that resident’s homes are well maintained, the community is running at its best, and that vacant homes are fully prepared for their future residents.

You are the Service Resolution Specialist!

• You will be able to respond to resident maintenance requests and concerns in a timely, respectful, and professional manner. 
• You will be a key player in ensuring that vacant apartment homes are made ready for new residents. 
• You will help organize and inventory maintenance equipment, materials, and supplies. 
• You will routinely assist in community inspections, and in keeping the community free of trash and debris, and much more!
• You will be in the on call rotation for after hour emergencies.

You are the Next-in-Line Leader!

• You will be the Service Manager’s backup when they are unavailable and will be responsible for performing various community maintenance functions.
• In time of an emergency, or on-call, you will be responsible for the completion of service tasks. 
• You will keep an open communication with both your Service Manager and Community Director in regard to service and community updates.
• To better enhance your own service skills, you will assist the Service Manager on any special maintenance projects such as preventive building maintenance, mechanical components, pool equipment and mechanics, and more!

The Kairoi Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price. 
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Requirements

Key Skills and Abilities Needed to Succeed in This Role

• A minimum of 2-4 years of experience in apartment home repair including general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs. Bilingual (Spanish/English) is preferred.
• EPA and HVAC certifications, or the willingness to obtain them, are required.
• Must have knowledge of OSHA safety rules and regulations.
• Must have excellent customer service and a positive resident experience focused mentality.
• Should be able to work a flex schedule if necessary and a willingness to be on-call for emergencies. 

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process. 

This role directly interacts with future and existing residents in our communities. Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.