Senior Manager, Agentic Strategy & Research (Token)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Strategy, Vision, and Enterprise Engagement Key Responsibilities

• Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions, balancing long-term vision with immediate business priorities.

• Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics.

• Identify and drive strategic linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research.

• Shape and communicate a forward-looking, fact-based vision that aligns tokenization with enterprise priorities and industry innovation.

• Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders.

• Act as a trusted advisor and thought leader, representing token strategy to senior executives, governance committees, and external stakeholders.

• Lead enterprise-wide forums to elevate token visibility and foster cross-functional alignment.

• Understand the key token strategic priorities and own tracking/reporting against them.

Preferred Qualifications

• Experience: 5-7+ years in digital payments product, financial services, or strategy roles with proven ability to develop thoughtful, cross-functional strategies and manage multiple stakeholders.

• Strategic mindset: Demonstrated ability to anticipate industry trends, operate under ambiguity, and drive “blue sky” thinking into actionable strategies.

• Detail oriented: Ability to identify when details matter, and ability to simultaneously drill down into the details without losing strategic vision.

• Influence & communication: Excellent executive presence with the ability to influence senior leaders, present complex strategies simply, and drive consensus.

• Collaboration: Proven success leading across complex organizations and balancing the needs of multiple stakeholders.

• Interest: A passion for advancing payments, innovation, AI, product experimentation, and the future of digital payments experiences.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

   

   

  For a full list of Team Amex benefits, visit our Colleague Benefits Site.

   

   

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

   

   

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

   

   

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  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.