Creator Success Manager

Role Overview

• Manage relationships with top creators to ensure strong performance, satisfaction, and retention.
• Own a book of business and drive GMV goals through consistent communication, performance tracking, and growth strategies.
• Matchmake creators with brand campaigns to meet content volume, quality, and conversion objectives.
• Coach creators on performance, content optimization, and TikTok Shop best practices to maximize engagement and earnings.
• Develop and maintain a pipeline of emerging and high-potential creators to join the retainer creator program.
• Evaluate performance analytics to determine renewals, upsells, or exits based on creator ROI.
• Collaborate cross-functionally with brand managers, campaign strategists, and analytics teams to improve creator impact and output.
• Drive creator engagement through events, community initiatives, and performance challenges.

Requirements

• 2–4 years experience in creator partnerships, influencer marketing, affiliate management, or social commerce.
• Proven track record managing creator or talent relationships in a results-driven environment.
• Strong understanding of TikTok, social commerce trends, and creator monetization models.
• Analytical mindset — comfortable interpreting data and turning insights into action.
• Excellent communication, negotiation, and relationship management skills.
• Highly organized and motivated by performance metrics and creator success.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.