About this role
TruScape is looking for a friendly, organized, and motivated individual to help support our growing operations by managing customer communication and assisting with sales coordination. This role serves as the first point of contact for customers and helps keep daily office activities running smoothly. Responsibilities include answering incoming calls, responding to customer inquiries, managing leads and updates within the CRM, assisting with scheduling, and performing aerial property measurements to help prepare estimates. The position also involves identifying opportunities to recommend additional services, following up with potential customers, and supporting marketing efforts. For the right candidate, this role offers the opportunity to earn commissions by helping convert leads and promoting additional services to existing clients.
Requirements
The ideal candidate is professional, dependable, and comfortable communicating with customers by phone and email. Strong organization and attention to detail are important, along with the ability to manage multiple tasks and stay proactive throughout the day. Experience with customer service, office administration, CRM systems, or sales support is preferred but not required for candidates who are quick to learn technology and processes. Basic computer skills and the ability to review aerial property maps for measurement and estimating support are needed. A positive attitude, strong communication skills, and the ability to represent the company professionally with customers are essential.
Benefits
This position offers competitive hourly pay with additional commission opportunities for helping generate and close sales. TruScape is flexible and focused on finding the right person, so the role can be structured as full-time or part-time depending on the candidate. The position may be based in the office or structured as a hybrid role once systems and processes are learned. Employees will gain valuable experience in customer service, sales, and business operations while working in a growing company with opportunities for advancement and performance-based growth.
