Service and Automation Specialist - workplace services - PH

WE’RE HIRING: Service & Automation Specialist – Workplace Services – Philippines

Excis is a global IT support leader driven by innovation, collaboration, and operational excellence. We are seeking a Service & Automation Specialist – Workplace Services to design, implement, and maintain automation solutions that enhance the employee digital experience, improve operational efficiency, and reduce manual effort across workplace service management.

About Us

• Client Presence: 190+ countries

• Engineering Team: 6,000+ engineers

• Enterprise Clients: 200+

At Excis, we foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

Requirements

Key Responsibilities

• Identify opportunities for automation within Workplace Services (device provisioning, software deployment, user onboarding/offboarding, service requests).

• Develop, implement, and maintain automated workflows using scripting or native platform automation tools.

• Automate repetitive tasks in endpoint management, collaboration tools, and cloud applications.

• Support self-service portals and virtual agents to reduce manual ticket handling.

• Integrate automation with existing workplace platforms (Microsoft 365, Citrix, Intune, Teams).

• Monitor and troubleshoot automated processes to ensure reliability, scalability, and minimal end-user disruption.

• Document automation workflows, scripts, and standard operating procedures.

• Analyze workflow performance, identify bottlenecks, and continuously improve efficiency.

• Collaborate with IT support teams to align automation with business priorities and employee experience goals.

• Ensure compliance with security policies, governance standards, and data privacy regulations.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience

• Hands-on experience with workplace automation tools and platforms:

  • Scripting / Automation: PowerShell, Python, Bash, JavaScript

  • Workflow automation: Power Automate, Automation Anywhere, ServiceNow Virtual Agent (optional), Jira Service Management, SharePoint workflows

  • Endpoint & Device management: Microsoft Intune, Endpoint Manager, SCCM

• Familiarity with digital collaboration platforms: Microsoft 365, Teams, SharePoint, Citrix Workspace

• Understanding of Windows and macOS environments for end-user devices

• Knowledge of identity and access management (IAM) for onboarding/offboarding automation

• Strong analytical, problem-solving, and troubleshooting skills

• Excellent communication skills to work with both technical and non-technical stakeholders

Benefits

Benefits

• Supportive environment fostering professional growth and continuous learning

• Collaboration across diverse technologies

• Competitive compensation

• Opportunity to contribute to a global IT leader valuing innovation and excellence

Ready to automate and elevate the digital workplace? Apply now to join Excis in the Philippines and help shape the future of workplace services!