Service Now CMDB

We are seeking a highly skilled CMDB Management Specialist to join our dynamic IT team. The ideal candidate is responsible for overseeing the Configuration Management Database (CMDB) within the organization. This role involves managing the entire lifecycle of configuration items (CIs) and ensuring accurate and up-to-date information is maintained in the CMDB. The CMDB Manager will collaborate with various teams to define and implement CMDB processes, maintain data integrity, and provide insights for decision-making.

CMDB Governance: Develop and enforce CMDB policies, procedures, and standards. Define and maintain the CMDB scope, including identification of critical CIs. Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs) CMDB Design and Implementation: Collaborate with stakeholders to define CMDB requirements and design. Configure and customize the CMDB tool to align with organizational needs. Implement and maintain CI relationships, hierarchies, and attributes. CI Lifecycle Management: Establish and maintain a process for CI identification, classification, and labeling. Coordinate and oversee the CI registration, verification, and documentation process. Ensure accurate and timely updates to the CMDB for all CI changes, including additions, modifications, and retirements. Data Integrity and Quality: Develop and implement data quality controls to ensure CMDB accuracy and completeness. Conduct regular audits to identify and resolve data inconsistencies or discrepancies. Collaborate with stakeholders to resolve data quality issues and improve data accuracy. Change and Release Management Integration: Collaborate with Change and Release Management teams to ensure CMDB is updated with approved changes and releases. Facilitate the impact analysis of proposed changes on CIs and related services. Provide CMDB data for change impact assessments and change advisory board (CAB) meetings. Reporting and Analysis: Generate and distribute CMDB reports and dashboards to stakeholders. Analyze CMDB data to identify trends, patterns, and areas for improvement. Provide insights and recommendations for optimizing IT asset and configuration management processes.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 4+ years of experience in IT service management, with a focus on Configuration management. Certifications: ITIL Foundation or Intermediate or Expert certification is a plus. Must have: Proven experience in Configuration Management and CMDB administration, ideally within a ServiceNow environment. Proven experience in Configuration Management and CMDB administration. Strong understanding of IT infrastructure components, relationships, and dependencies. Familiarity with data quality management principles and practices. Strong understanding of ITIL processes and best practices. Excellent analytical and problem-solving skills. Strong communication and collaboration skills to work effectively with cross-functional teams. Strong organizational, reporting and documentation skills. Can adapt to working in a fast-paced, collaborative team environment. Attention to detail and a commitment to delivering high-quality results with continuous improvement. Having SIAM experience is plus. Good to Have: Configuration Management (CMDB) process expert within ServiceNow environment.