Lead Consultant - Business Analyst - Service Now

Ready to build the future with AI?  
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

 
Inviting applications for the role of Lead Consultant - Business Analyst - Service Now 

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. 

Responsibilities 

•    Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. 
•    Understand and negotiate needs and expectations of stakeholders.  
•    Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.   
•    Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. 
•    Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.  
•    Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.  
•    Support customers during UAT.  
•    Perform functional testing to ensure requirements are being met. 

Qualifications we seek in you!  

Minimum Qualifications 

•    B.E / MCA / Relevant degree 
•    Prior working experience with ServiceNow. 
•    Good knowledge of available IT systems/tools. 

  
Preferred qualifications 

•    Good management, analytic, problem solving & interpersonal skills  
•    Self-motivated, Positive outlook & result oriented  
•    Effective communication skills  
•    Good knowledge of available IT systems/tools  

Why join Genpact?  
• Lead AI-first transformation – Build and scale AI solutions that redefine industries  
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.