Customer Success Manager

Spare is a company focused on revolutionizing shared transportation and is seeking an Intermediate or Senior Customer Success Manager. In this role, you will build strong relationships with customers, ensure their success with Spare's services, and collaborate with various teams to optimize customer operations.

Responsibilities:

• Customer relationships - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy! You'll be our customer's trusted advisor at Spare
• Ensuring our customers are successful and as self-sufficient as possible on all things Spare - optimizing and building processes with our customers, training, managing operations and troubleshooting
• Proactively identify opportunities to improve our customers' transit services and work with our customers to optimize their operations
• Customer Advocacy: identify customer pain points, propose solutions, and advocate for customers with the Product Team
• Relationship Management: build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds
• Customer Success: understand what success means to our customers and work with them so they can be as self sufficient as possible
• Cross-team Collaboration: work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met
• Mandatory travel within Canada and the USA for onsite visits (20 Days per quarter)
• Must be OK with travel on short notice, ideally should live within 1.5 hours of an international airport
• Rotate with the rest of the Launch and Customer Success teams as the first point of contact for customers in emergencies, which can occasionally happen on evenings and weekends (usually one week every three months)