Sr. Product Designer & Associate Creative Director

Strategy CX is a growing company looking for talented individuals who care about their work and the people involved. The role involves collaborating with diverse teams, leading research, and transforming data into actionable insights while also fostering junior designers and managing client relationships.

Responsibilities:

• Collaborate with a talented and diverse team
• Lead research and clearly define the problems we are solving
• Turn messy data into clever insights and clear recommendations clients can act on
• Run workshops that help people forget they are working
• Own big work-streams and keep everyone aligned (and calm)
• Help junior designers level up with real feedback
• Use data and AI where they help — skip them where they don’t
• Bring exceptional ideas to life in Figma as designs, slides, and collaborative working sessions
• Collaborate both up and down the organization and with clients
• Build strategy that connects CX improvements to real business outcomes
• Lead client relationships at the level that will create impact and appreciation
• Set direction, priorities, and keep teams focused
• Proactively remove ambiguity before it slows anyone down
• Grow teams through honest coaching and stretch opportunities
• Bring AI and data into the process where they genuinely help
• Roll up your sleeves and design in Figma, organize in Agile, and communicate across channels

Requirements:

• Strong product design craft and systems thinking
• Strategic mindset grounded in research and enlightened hypothesis (not guesswork)
• Clear and active communicator across teams, roles, and opinions
• Proactive, steady, and easy to work with
• Strong opinions coupled to an open mind (bonus for good memes)
• Strong strategic and creative leadership instincts
• Confident decision-maker in complex situations
• Eagerness to push yourself and us beyond the obvious
• Great facilitator who knows how to read a room
• Deep client empathy and strong business judgment
• Calm, clear, and collaborative (even when things get messy)
• Based in the United States (we work Pacific Standard Time) or Brazil (team hubs are in Porto Alegre and São Paulo)