Systems and SaaS Engineer

Minted is a creative marketplace that empowers independent artists to sell their work and reach a global audience. They are seeking a Systems and SaaS Engineer to build and support scalable, secure systems, focusing on identity management, integrations, endpoint management, and infrastructure operations.

Responsibilities:

• Administer, optimize, and automate core services (Okta, Google Workspace, and Slack)
• Manage AWS IAM policies, roles, and service accounts
• Design and implement user onboarding/offboarding automation
• Enforce least-privilege access controls across all systems
• Conduct quarterly access reviews and remediate privilege creep
• Build and maintain integrations using Okta Workflows and Make.com
• Partner with an AI & Automation Engineer to design workflow solutions
• Create automated provisioning/deprovisioning pipelines
• Document integration architectures and runbooks
• Engineer macOS and Windows endpoints using NinjaOne
• Maintain device policies, compliance standards, and security baselines
• Deploy software, patches, and configurations at scale
• Troubleshoot complex endpoint issues escalated from the helpdesk
• Serve as lead for Minted's corporate AWS environment (EC2, S3, IAM, VPC, etc.)
• Manage server infrastructure, monitoring, and disaster recovery
• Support office networks, VPN, and connectivity issues
• Implement infrastructure-as-code where applicable
• Act as a technical escalation point for the helpdesk team
• Mentor junior IT staff on systems engineering best practices
• Participate in incident response and root cause analysis
• Contribute to IT architecture and strategic planning

Requirements:

• 3+ years experience in systems engineering or IT operations
• Strong expertise with identity management platforms (Okta, Azure AD, or similar)
• Hands-on experience with AWS IAM, EC2, S3, and core services
• Proficiency with endpoint management tools (NinjaOne, Jamf, Intune, etc.)
• Experience building workflows/automations (Okta Workflows, Make.com, Zapier, or similar iPaaS)
• Solid understanding of networking concepts (DNS, DHCP, VPN, firewalls)
• Comfortable with scripting (Python, PowerShell, Bash, or similar)
• Demonstrated ability to leverage AI tools
• Excellent troubleshooting and problem-solving abilities
• Strong written and verbal communication skills
• Ability to explain technical concepts to non-technical audiences
• Highly collaborative mindset with cross-functional teams
• Self-motivated with ability to manage multiple priorities
• Experience with SSO/SAML/OIDC protocols and federation
• Familiarity with security frameworks (SOC 2, ISO 27001, NIST)
• Knowledge of Infrastructure-as-Code (Terraform, CloudFormation)
• Experience with SIEM/logging tools (Splunk, Datadog, CloudWatch)
• Background in API integrations and REST/GraphQL
• Certifications: AWS Solutions Architect, Okta Certified Professional, or similar
• Experience working in e-commerce or retail environments