Key skills
Sales EngineeringSales Technology (CRMs)Cloud ArchitectureData FlowsAI/ML ConceptsAPIs/WebhooksIndustry KnowledgeTeamwork SkillsAIMLAnalyticsSaaSProduct ManagementCommunicationProblem SolvingCustomer SuccessSales
About this role
Ryan is a company known for its award-winning culture and generous benefits, seeking a dynamic Sales Engineer to join their Tax.com Division. The role involves supporting and promoting products, understanding client technical requirements, proposing solutions, and collaborating with sales teams to drive business growth.
Responsibilities:
- Work alongside Sales and Customer Success as the ultimate product expert
- Attend Inter-departmental meetings to generate new ideas, strategies and opportunities for the company and maintain communication flow between departments
- Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our Tax.com products
- Assist prospects and customers with Business Assessment (POCs, Pilots)
- Craft content to show customers how to leverage Tax.com products for specific use cases
- Assist with RFPs and questionnaires in the context of sales cycles
- Contribute reusable assets to the Sales Engineering team and the company at-large
- Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
- Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies
Requirements:
- 5+ years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience
- Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems
- Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON
- Understanding of security and privacy pertaining to SaaS systems
- Excellent verbal and written communication skills
- Strong interpersonal and teamwork skills
- Passion for technology and problem solving
- Able to make the complex sound simple!
- Industry knowledge of our key markets (technology, business services and financing, staffing & recruiting) is a plus