Customer Success Manager - Crowdstrike

SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Customer Success Manager for Crowdstrike. This role involves onboarding customers, managing their Crowdstrike Flex agreements, and ensuring customer retention and growth through strategic success plans while collaborating with internal teams and building strong customer relationships.

Responsibilities:

• Onboard customers and guide them through their Crowdstrike Flex agreements, including product and Flex lifecycle management to ensure retention and growth through Success Plans
• Function as the Subject Matter Expert (SME) for Crowdstrike Flex agreements
• Collaborate with Engineering, Security Sales, and Services counterparts on Crowdstrike platforms, tools, or services relevant to customers’ needs
• Plan and conduct regular Customer Success Plans meetings to review consumption, health checks, roadmaps, and customer feedback
• Create reporting and drive utilization of timelines specific to consumption to drive customer success and return on investments
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
• Collaborate with sales and partner resources to align to customer objectives and drive co-selling opportunities
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Requirements:

• Completed Bachelor's Degree or relevant work experience required
• Ability to travel no more than 15% for SHI, Partner, and Customer Events
• 2+ years of experience in a Customer Success role
• 1+ years of working with Crowdstrike product offerings
• 2+ years of experience in sales role, preferable Security dedicated
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
• In-depth understanding of the Crowdstrike business model and solutions to effectively management customer success plans - Intermediate
• Ability to articulate Crowdstrike Flex agreements program, agreement structure, and renewal program - Intermediate