Manager, RCM Client Success

ModMed is a company focused on modernizing the healthcare experience through innovative technology. They are seeking a Manager, RCM Client Success to oversee a team dedicated to enhancing client satisfaction and achieving revenue cycle management objectives across various specialties.

Responsibilities:

• Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management
• Act as an escalation point for complex client issues, ensuring prompt and effective resolution
• Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership
• Develop scalable strategies to support a growing book of business which increases retention and client satisfaction
• Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels
• Set clear performance objectives, monitor progress, and conduct performance evaluations
• Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization
• Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations
• Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients
• Stay updated on industry trends, regulations, and best practices related to revenue cycle management
• Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts