Account Manager

American AI Logistics (AAIL) is a defense logistics company focused on strengthening American military readiness. They are seeking an Account Manager to support their cloud-based B2B SaaS platform, AutoBid, and assist with client delivery and growth.

Responsibilities:

• Assist with onboarding new customers onto the AutoBid platform
• Coordinate client workflows, reporting, and operational updates
• Assist in managing client SLA tracking and performance reporting
• Participate in client calls, training sessions, and strategy discussions
• Support vendor and OEM outreach logic and contact strategies
• Assist with quote generation, document workflows, and compliance processes
• Help monitor platform performance, production metrics, and operational outputs
• Support account expansion initiatives and portfolio growth strategies
• Own ongoing client configuration management, including routing logic, preferences, and automation rules
• Manage continuous changes in client requirements and operational priorities
• Maintain structured client workflow documentation, standards, and configuration records
• Build and maintain client-specific performance dashboards and reporting frameworks
• Analyze production data, throughput, and operational trends to guide client strategy
• Translate client feedback into actionable operational and system improvements
• Manage client change requests through structured intake, prioritization, and execution workflows
• Ensure platform behavior remains aligned with evolving client business rules
• Serve as the central coordination point for client-driven workflow changes
• Own account operational health, not just relationship management
• Design scalable client workflow models that support growth and volume increases
• Support long-term account planning through data-driven insights
• Maintain structured communication and reporting cadence models