Customer Success Manager

STNDRD is a fast-scaling enterprise dedicated to helping individuals reach their full potential through a unique ecosystem. They are seeking a Customer Success Manager who will own the post-close client experience, ensuring successful transitions from enrollment to long-term results while maintaining trust and revenue.

Responsibilities:

• Personally onboard new clients and guide them through platform access, assessments, coach assignments, and scheduling expectations
• Set clear expectations for communication, accountability, and milestones in the first 30/60/90 days
• Monitor engagement, identify early warning signs, and proactively intervene to prevent churn
• Support revenue by tracking payments, following up on collections, and coordinating with Sales if needed
• Deliver a white-glove, hospitality-grade experience at every client touchpoint
• Share client insights with Sales, Coaching, and Leadership

Requirements:

• Experience in high-touch sales, client management, concierge, or retention roles
• Strong written and verbal communication skills
• High emotional intelligence and ability to read client cues
• Organized, detail-oriented, and comfortable with CRM tools
• Ownership mindset with a focus on follow-through and results
• Experience in health, wellness, or fitness industries
• Background in service industries, high-ticket sales, or executive client management
• Familiarity with revenue tracking and client lifecycle analytics