Senior Manager, Platform Engineering

Arc'teryx Equipment is seeking a Senior Manager, Platform Engineering to lead and manage multiple teams of Platform engineers. The role involves guiding teams in the design, development, and maintenance of platform systems to enhance the e-commerce guest experience and contribute to the technology strategy for Arc'teryx's digital systems.

Responsibilities:

• Providing direction and coaching to the platform development teams in all phases of the software development life cycle
• Attracting, retaining, and developing top talent to build a world-class platform engineering team, developing career pathways for your team members and help them grow through coaching, mentoring, goal setting and ongoing assessment
• Inspiring each team members’ creativity, problem-solving abilities and career growth
• Developing functional specifications and designs for future focused complex systems or modifying/maintaining existing complex systems
• Consistently reviewing the designs and code of team members, often in collaboration with software engineering managers, colleagues and architects to define and hold to industry standards
• Helping design, code, debug, test and support platform systems
• Partnering with leadership, product management and platform engineering managers to define a multi-year vision, strategy, and technical product roadmap and backlog to support the continued growth of Arc’teryx digital platforms
• Executing code analysis, requirements analysis, identification of code metrics, system risk analysis, and software reliability analysis
• Championing observability at scale in everything we do through logging, metrics collection, dashboarding, SLO/SLA/SLI and commitment to continuous improvement
• Remaining committed to a platform service-oriented design
• Executing performance tuning, improvement, balancing, usability, automation
• Working to support, maintain and document new and existing solutions
• Continuing to identify and evaluate new technologies for implementation
• Acting as a technical escalation point for the platform engineers or architects on teams
• Ensuring the team are knowledgeable and available to provide platform support for software running in production 365/24/7; and joining the team in handling incidents that require escalation
• Collaborating and contributing to the continuous improvement of Arc’teryx SDLC, Project and other methodology
• Remaining up to speed with new developments of platform capabilities to support our growing businesses
• Working with product managers and leadership on work resourcing by ensuring platform engineers are available at the right time, with the right skill set and aligned with priorities
• Checking in with product managers and technical leaders to ensure team performance and direction is on track to achieve project goals to scope, time and budget

Requirements:

• 10+ years relevant experience with full stack development in an Agile/Scrum environment managing teams of 10 or more engineers
• Deep knowledge of observability and software operations including metrics, SLO/SLA, RCA and operational effectiveness
• Programming language polyglot, and excel in 2 professional languages
• Extensive knowledge of C++, C#, Java, or Golang coding and best practices
• Extensive experience with NoSQL databases at scale
• Extensive experience with Event systems like Kafka/RabbitMQ/EventBridge
• Extensive experience working in a Cloud first design environment with AWS, Azure or GCP
• Extensive experience in designing, building, deploying, debugging and supporting distributed systems in the cloud
• Understand deeply caching, security, compute, I/O and storage in a cloud environment
• Proficient in designing, writing and maintaining automated user tests and unit tests
• Advocate for a schema-first approach, i.e. defining the API schema first before writing any code or implementing the APIs
• Experience building APIs, OAuth 2.0, headless solutions
• Experience working with cloud computing infrastructure, container solutions, and CI/CD pipelines
• Deep knowledge of Micro Services concepts and architecture
• Experience with caching, web Servers, load balancers configuration and management
• Deep knowledge of Event Driven Architecture and Domain Driven Design principles
• Great communication, problem solving, and documentation skills
• Self-starter who can work with minimal supervision and takes the initiative and applies it to the vision
• Proactive in identifying the root cause of issues and developing solutions
• Remain highly flexible and adaptable when faced with ambiguity
• Passion for work paralleled by passion for getting outside and living it