Customer Service Representative

Energy Products Distribution (EPD) is a Master Distributor of various 3M products, known for exceptional service. They are seeking a high-performing Customer Service Representative to deliver an exceptional customer experience while ensuring accuracy and integrity in handling customer inquiries.

Responsibilities:

• Respond to customer inquiries via phone, chat, and email in a professional and timely manner
• Accurately enter and manage sales transactions in internal systems
• Perform data entry and maintain accurate customer records
• Investigate and resolve customer issues while maintaining a positive customer experience
• Collaborate with internal teams to ensure smooth order processing and customer satisfaction
• Maintain a high level of accuracy and attention to detail in all customer interactions and documentation

Requirements:

• Previous call center or customer service experience
• Strong customer service and active listening skills
• Confident working independently and as part of a team
• Excellent written and verbal communication skills
• Highly detail-oriented and organized
• Ability to think critically and find mutually beneficial solutions
• Comfortable managing and prioritizing multiple tasks in a fast-paced environment
• NetSuite
• Zendesk
• Proficiency in Microsoft Office / Google Workspace
• Bilingual a plus