Customer Service Representative

Dynamic Media is the world’s largest music-for-business reseller, seeking a Customer Service Representative to manage inbound support calls and follow up on existing support tickets. The role involves handling billing and account maintenance while ensuring customer satisfaction.

Responsibilities:

• Receive and manage incoming payments
• Regularly update the accounts receivable database
• Inform clients of their outstanding debts and deadlines
• Able to work independently and within a team
• Accurately update and monitor customer information
• Follow a monthly accounts receivable schedule making outbound calls for payment reminders
• Follow up with customers to ensure satisfaction with various services we offer

Requirements:

• Strong verbal and written communication skills are essential - FAST typists only
• Able to apply the training to provide customer support
• Able to manage multiple tasks and concurrent jobs
• An ability and willingness to search for information on the internet
• A solid desire to maintain high levels of customer satisfaction
• An ability to present yourself as a professional, knowledgeable, and trusted partner
• Able to work at a fast pace
• Prior experience in billing/ customer support is a big plus
• Long-term employment in job history is a big plus