Wellness Center Supervisor

Description

Rumbling Bald on Lake Lure is a premier lake and mountain community offering exceptional wellness, recreation, and hospitality experiences for members and guests. Surrounded by the scenic beauty of the Blue Ridge Mountains, our Wellness Center serves as a hub for health, relaxation, and active living.

We are seeking a service-focused Wellness Center Supervisor to help lead daily operations of the Wellness Center, Spa and Salon, and recreational areas. This position supports staff, oversees day-to-day operations, coordinates group bookings, and helps ensure a clean, safe, and welcoming environment for members and guests.

This is a full-time position scheduled to work weekdays and weekends for a total of 40 hours per week. Benefits include health, dental, and vision insurance; short-term disability; long-term disability; life and AD&D insurance; Paid Time Off; paid holidays; and a 401(k) with company match. Associates also enjoy access to community amenities.

Essential Job Functions

Supervision & Operations

• Supervise daily staff activities and ensure schedules and assignments are followed

• Provide guidance, coaching, and support to team members

• Ensure company policies, procedures, and service standards are followed

• Handle member and guest concerns professionally and resolve issues promptly

• Monitor cleanliness, safety, and overall presentation of the facility

• Assist with training and onboarding new employees

• Communicate effectively with management regarding operations and staff performance

• Maintain comprehensive knowledge of Wellness Center operations, products, services, and programs

• Monitor usage rules for the Wellness Center, fitness center, and indoor pool to ensure member, guest, and staff safety

• Ensure cleanliness, organization, and professional appearance of all areas, including retail floor displays

Guest Services, Reservations & Retail

• Collect and manage reservations for fitness programs, Spa & Salon appointments, and group bookings

• Provide accurate information to members and guests regarding Wellness Center services, Spa & Salon services, recreational programs, and related offerings

• Assist guests with sports equipment, rentals, activities, Summer Camp reservations, and retail point-of-sale transactions

• Perform cash-handling procedures for revenue transactions in accordance with company policies

Group Coordination

• Organize, coordinate, and manage group Spa & Salon bookings

• Serve as the primary contact for group inquiries and planning

• Coordinate schedules, staffing, and facility usage for group visits

• Prepare itineraries, confirmations, and follow-up communications

• Ensure exceptional guest satisfaction before, during, and after group experiences

Additional Duties

• Drive a passenger van as needed in support of departmental operations

• Perform additional related duties, including cleaning and organization, as assigned by the Wellness Director

Requirements

• High school diploma or equivalent required

• 1-2 years of experience in hospitality, customer service, retail, or supervisory work preferred

• Valid North Carolina driver’s license required

• CPR and First Aid certification preferred, or willingness to obtain

• Excellent customer service, communication, and organizational skills

• Strong attention to detail, motivation, and ability to multitask

• Must be able to work varied shifts, including weekends, evenings, and holidays

Working Conditions & Physical Requirements

• Moderate physical activity, including lifting or moving objects up to 50 pounds

• Standing and/or walking for eight (8) hours or more per day

• Moderate exposure to extreme temperatures and/or loud noises

• Some exposure to hazards or physical risks requiring basic safety precautions

• Ability to reach overhead and below the knees, including bending, twisting, pulling, stooping, and frequent use of hands and fingers

• Ability to drive a vehicle in the performance of job duties