Housekeeping Lead

Description

Rumbling Bald on Lake Lure is a premier private lake and mountain community nestled in the Blue Ridge Mountains of Western North Carolina. With two championship golf courses, a private beach, wellness center, dining venues, and vacation rental properties, Rumbling Bald is dedicated to providing exceptional experiences for our members, guests, and property owners.

We are seeking a dependable and motivated Housekeeping Lead to support the daily operations of our Housekeeping team. This full-time position plays an important role in maintaining the high standards of cleanliness and presentation across our rental homes and community facilities. The Housekeeping Lead works closely with the Housekeeping & Laundry Supervisor to help coordinate daily assignments, support team members, and ensure all spaces are prepared to Rumbling Bald standards.

This is an excellent opportunity for someone who takes pride in quality work, enjoys supporting a team, and is committed to creating a clean, welcoming environment for members and guests. 

Benefits include health insurance, dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and 401k with company match.  Associates also enjoy access to community amenities. 

Essential Job Duties:

• Performs daily cleaning of units and amenities buildings and ensures all assigned areas meet company cleanliness and presentation standards.
• Conducts spot-check of completed rooms to verify that checklists were followed, and quality standards are met; provides immediate coaching or retraining when needed.
• Assists with training new and existing housekeepers on cleaning procedures, safety protocols, proper use of PPE, chemical handling, and equipment care.
• Monitors room status and communicate with the Housekeeping Inspector and Front Desk regarding units that are clean, in progress, or not ready.
• Reports maintenance issues to the inspector or enters work orders when appropriate and follows up to make sure items are addressed. 
•  Ensures carts, closets, and storage areas are properly stocked, organized, and complaint with labeling and safety requirements.
•  Responds to guest requests politely, promptly, and professionally, escalating issues when needed.
• Assists with handling lost-and-found items according to company policy.
• Ensures proper procedure and follow-up of any/or all reports of damage, mechanical deficiencies, theft or problems in units are reported immediately and accurately to the Front Desk and/or Maintenance.Supports the Housekeeping & Laundry Supervisor in resolving check-in issues or special cleaning requests.

Requirements

•   High School diploma or GED.
• Valid NC driver’s license
• Three years prior housekeeping experience preferred.
• Excellent customer service, communication and organizational skills, attention to detail, drive and motivation. 
• Flexible schedule, including evenings and weekends as needed.

Physical Requirements

• Talk, hear and speak with others using clear and professional language
• Endure long periods of sitting, standing or walking in a hot, humid environment
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance on an occasional basis
• Reach overhead and below the knees, including bending, twisting, pulling, climbing and stooping and use hands and fingers to handle or feel
• Drive vehicle for performance of job duties